FAQS

Order Questions

WHY DIDN’T I RECEIVE AN E-MAIL CONFIRMATION WHEN I MADE MY ORDER?

Good for you for keeping your inbox safe with a tough spam filter. Though our confirmations are not spam, check there first. If the email isn’t there, please call our customer service team eMail jewelsbyzaib@gmail.com. Don't forgot to add us in your safe Email List.

I PUT THE WRONG SHIPPING ADDRESS, OR MADE A MISTAKE ON MY ORDER, CAN YOU CHANGE IT?

If you receive an order confirmation email and notice a mistake with the order, please eMail  us at jewelsbyzaib@gmail.com. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available).

Jewelry Questions

DO YOU MAKE CUSTOM ORDERS?

Unfortunately no. At the moment we are not able to take custom orders. However we do have Large selection of jewelry.

DO YOU OFFER NICKEL-FREE JEWELRY?

We get our jewelry from hundreds of suppliers all over the world. The majority of our jewelry is nickel-free, but it is not guaranteed unless stated explicitly in the item description. However, many cases of allergic reactions are actually caused by the cleaning solutions used rather than the metal. Safely check a cleanser by dabbing a q-tip into it and testing a small area on your skin.

 Is my payment information secure?

Absolutely. Jewels by Zaib prioritizes the security of your personal information. We use industry-standard encryption protocols to ensure that your payment information is protected.

IS THERE ANY SPECIAL TIP FOR MAINTAINING THE JEWELRY ?

To prolong the life of your jewelry, our customers are recommended to keep it wrapped in a piece of soft cloth or tissue. Avoiding jewelry contact with water and perfume spray will also help prolong its life.

How can I stay updated with the latest collections and promotions?

You can subscribe to our newsletter on our website to receive regular updates on new arrivals, promotions, and special offers. Additionally, follow us on social media platforms like Instagram, Facebook, and Twitter for the latest news and exclusive content.

If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We're here to help!